Wednesday, June 10, 2015
While describing measurement techniques used to generate a multi-million dollar profit improvement, a new manager was asked, “How did they manage things before you got there?” He responded, “I guess they used the Force,” borrowing a Star Wars expression to indicate that previously there was no measurement system in place.
Addressing the issue of performance measurement, Dr. W. Edwards Deming, a well-known advocate of Statistical Process Control, is often quoted as saying: “In God we trust, all others bring data.”