FAQ Intro Copy

Frequently Asked Questions

These FAQs provide answers to some of the most frequently asked questions about AggFlow DM. For additional information, please visit the program HELP page. If you don't find an answer to your question here, feel free to contact us.

The AggFlow USB program was only being updated to correct any programming that affected the use of the program.New equipment additions were not being incorporated into the USB program since 2013. Also files created using AggFlow DM could not be opened in the USB program. Support efforts and program improvements were being focused on the AggFlow DM program. By updating the USB program to AggFlow DM and including the worksheet only feature with the login panel, it created a single program with all the latest features and updates and a common worksheet for all users, while still providing the same style of program familiar to the USB program users.

No. The USB program was incorporated into AggFlow DM. From the login and startup window there is an option to open the worksheet only and bypass the AggFlow DM control Panel. To open the worksheet only requires an active design license plus the USB key inserted in the computer. The USB key must be refreshed with the license information every 21 days since from the first time it was used offline and not used again online. Each time AggFlow is used with an internet connection as worksheet only it will automatically refresh the key. With a single AggFlow program any simulation created with any release of AggFlow can be opened with the latest program.

AggFlow DM is a program that is installed on your local computer. AggFlow DM communicates with our severs to check license status, open, save and share your work. If you have a Design license, then the work is also saved to a local database on your computer. The work saved to the cloud has the advantage of always being backed up and easily shared with other users, per your instructions. The local database allows you to always access your own work, even when you do not have an internet connection and are working offline with a security key.

No. New program files are created with the latest updates and contain data, information and program features that are not available in old versions. Because of this, old versions of the program simply cannot recognize the files made with new versions. If you have an older version of AggFlow, updating your program will install the latest version of AggFlow that includes AggFlow DM. With the latest version of AggFlow you can open any file using the Worksheet only option or by dragging and dropping the file onto the AggFlow DM control panel.

Yes. All versions of older AggFlow files are compatible with the new program. All files from the USB program can be imported as projects or revisions into projects in AggFlow DM or opened directly on to a worksheet. AggFlow DM is a newer program that has upgrades not available to the USB program, so projects created in the latest Aggflow are not compatible with the older USB only program. With AggFlow DM, you will have no problem importing your plant files created from the previous versions of AggFlow.

The AggFlow plant simulation and analysis program is a dynamic program with thousands of calculations that is constantly being updated to improve the use and add equipment in order to ensure maximum efficiency. Keeping your program updated to the latest version is essential to ensure the program is operating efficiently and that you are accessing the latest features, program additions, calculations and improvements. Always select "YES" when the program asks "Do you want to check for updates?" (make certain you have a solid Internet connection).

To purchase AggFlow, simply go to the Order Now page. If you already have a customer account, please sign in and select Purchase / Renew Licenses or click on Order Now. If you do not already have a customer account, click on “Create Login Account,” and you will be prompted to provide an email address and password. Fill in all required fields and then log in. Once you are fully logged in, select the Order Now page, where you will choose Design User, Manage Project or Training Class/Consulting. After you have made your product or service choice(s), click “Continue” at the bottom of the page. You will be prompted to select a payment type. A credit card payment enables you to receive immediate full access to the program. If you opt to generate an invoice or pro forma invoice, expired or new programs will not be provided with full access to the program until the invoice is paid.

To renew your current AggFlow Design license, log in to your account at AggFlow.com, select the "Order Now" tab or click on Purchase / Renew Licenses on the website, and select "Design User." If your license is not shown, then click on "Add Existing Design Licenses For Renewal." You will be prompted to enter either your token number (from your USB key) or your user number and email. Follow the instructions at the bottom of the page to return to the purchase page, confirm the purchase amount and continue to the order verification and payment methods.

A valid License is required to create or edit simulations. There are 2 licenses options, a design license allows individual users to create and edit multiple individual simulations. A manage project license is for a single simulation of an existing operation and allows any user to own or edit that simulation without the need for an individual license. Long term design licenses entitle users to telephone and email support while the license is active, and for the first year online training and support is provided to begin use of AggFlow at no additional charge. For monthly subscribers online training and support is available at standard consulting rates. AggFlow can be downloaded and installed and used in read only without a licence, or used to access any licensed Manage Project depending on your user rights.

Yes. The program is an important part of the Engineering & Mining curriculum at many universities and educational facilities around the world. The Management Team at BedRock Software believes the future of the aggregate industry depends heavily on the continuing development of young professionals in the world's educational systems. Accordingly, we are pleased to provide an AggFlow DM educational version free of charge to any educational facility that may benefit from the inclusion of this powerful simulation program in their curriculum. If you are interested in including the program in your curriculum, please contact the BedRock Sales Team directly either via our Contact Us page or at 360-576-5403.

Yes. A demonstration version of AggFlow DM is available free of charge. Anyone who downloads the AggFlow DM software without completing a purchase may demo the program with limited features that restrict actual modeling of a real plant. If you have any questions after you work with the demo version, please don't hesitate to contact us.

Most AggFlow Design users do not require training to get started. The program is easy to use that most new users are "up and running" within an hour or two. The HELP system, which contains step-by-step instructions with screen captures and illustrations is integrated within the program so it is always available for reference. Often an online training session of an hour for first time users is more than enough to understand how the program is used and how to create simulations. Please do not hesitate to contact us if you have any questions when getting started. For users that would like to fully understand AggFlow, we offer 2 day group training in various locations in the Americas. Individual on line training is also available at the standard consulting rates. It is recommended that AggFlow Manage users new to Production Scheduler commit to an initial minimum 10 hours of consulting time with a Certified AggFlow Consultant to ensure their plant is properly modeled and to be trained on Production Scheduler.

AggFlow Design users who purchase a long-term subscription will be provided with a USB key to work offline. Internet connection is required to verify license status to the AggFlow security key every 21 days from any time that the key is used offline. AggFlow Design short-term subscribers and AggFlow Manage users must be connected to the Internet to operate the program and access plant data. It is recommended that all users sign in regularly to check for program updates.

After you purchase either an AggFlow Design or AggFlow Manage Project license, you will be provided with instructions to download the software. Everything you need to install and run the program is available with your order and download. If you have purchased AggFlow Manage, Production Scheduler will not be activated until you have completed training in the use of Production Scheduler. A Certified AggFlow Consultant will contact you upon request to begin the process of building your plant model for Production Scheduler.

AggFlow DM will work on a Mac that has been equipped with Windows capabilities, such as Boot Camp or Parallels. We are currently gauging interest in a Mac OS-compatible version of AggFlow DM. If you are interested in a Mac OS version of AggFlow, let us know! Visit the "contact us" page and send us a message.

AggFlow DM is a software download. System requirements include: • Operating System: Windows Vista / Windows 7 or above • CPU: Minimum 500MHz Pentium (or equivalent) • RAM: Minimum 128MB (256MB+ recommended) • Hard Disk: Minimum 30MB Free Space • Screen resolution: 1024 x 768

AggFlow DM is unique in several distinct ways: First, it has been provided to the aggregate industry since 1993. From the beginning, the BedRock Software Team has worked in close collaboration with global industry leaders to ensure AggFlow is simple to use, extremely accurate and completely effective. Throughout our history, the program features and components have been developed to meet specific needs outlined by industry users. Second, and most importantly, AggFlow has always been an independent program that contains data for all equipment manufacturers. Other simulation programs are highly effective tools in analyzing equipment from specific manufacturers; AggFlow is the only simulation program that can model an entire plant from start to finish and include all of the equipment in the operation. AggFlow also includes full capability to model wash equipment, perform water balanc e calculations, and slurry calculations. With more than 20 years of development and with the close working relationship we maintain with producers and manufacturers, AggFlow DM will continue to be an industry leader in total plant simulation.

Yes. Feed gradations and crusher output gradations can be modified under adjust setup, and actual gradations can be added using "Sample Buckets" on flow lines. For any end product, the measured gradation can be added to show the comparison to calculated. Measured rates can be added, but AggFlow will use the calculated in a simulation to ensure mass balance between feed and product rates. You can customize the program to simulate your plant almost perfectly. This allows you to establish a benchmark for the plant and then define the effects of equipment or process changes with extreme confidence and accuracy.

AggFlow DM is the most sophisticated and complete plant flow simulation program available today for the aggregate and mining industry. The software enables you to build and simulate a crushing, screening and/or washing plant on your computer screen; choose equipment types and settings; monitor flow rates and gradations at desired points; and then virtually run the plant. By experimenting with different types of equipment and their settings, you can fully optimize your crushing, screening and washing equipment to maximize production of desired products. Aggregate producers, equipment manufacturers, equipment dealers, engineers and consultants around the world use AggFlow to reduce calculation time, increase productivity of aggregate and mining operations and design complete or partial plants improvements using the features of AggFlow..

AggFlow DM (Design and Manage) is the latest version of AggFlow and it uses a control panel to organize and access the simulations (projects). It combines all products into one program. AggFlow Design replaces the original AggFlow and it continues to provide plant design assistance for equipment suppliers, engineers and producers. Design users can hold a Design license, and can create an unlimited number of design projects. AggFlow Manage (project) replaces the former AggFlowSite program, allowing customers to buy individual project licenses and invite an unlimited number of users per project license to access that project. Also anyone can download and install AggFlow DM and use it as a reader for any created simulation including older individual AggFlow files. With the AggFlow project control panel, each user can access Design and Manage Projects, and use the same control panel for educational projects or as an unlicensed reader of design projects.

It is common for the program simulations to exceed 95% accuracy on gradation and throughput results. As with any complicated calculation process, the results are completely dependent upon the data you put into the system. By taking actual field samples and inputting that data into the simulation using "Sample Buckets," crusher output gradations and paying attention to adjust setup for screening and washing equipment, it is possible to replicate your plant with incredible accuracy and confidence.

An AggFlow Manage Project is an individual AggFlow license to create an accurate simulation with operating modes for a single existing operation. This can be used to identify inefficiencies and bottlenecks in your plant. Adding Production Scheduler ties the operational modes of the plant directly to a sales forecast to determine sales shortfalls, inventory changes, schedules by operating mode and the best solution to maximize revenue based on a plant's limitations. Results are shown by stage and for the consolidated plant. Decisions can then be made on the best and most efficient way to run an operation to manage inventory and balance production to sales.

Yes. Currently the program is available in English, French, Spanish, German and Russian, with additional translations under development.