If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. For a complete listing of US state licensing, click here. Please reload and try again. Western Union Business Solutions remains committed to support the needs of our customers along with the health and safety of our staff during these challenging times. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do n Please enable cookies from your browser's settings to contact us. The deadline to file a claim was May 31, 2018. If you need a copy of the paid money order and you have your receipt, you can use the Money Order Tracing/Refund request on … Processing can take as long as 6 - 8 weeks, and you may not be eligible for a refund. Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). The Department of Justice (DOJ) plans to provide a way for people to apply for refunds in the future. AUSTRAC Lottery or prize promotion scams – you were told you won a lottery or sweepstakes, but never got the prize. DEWA launches security deposit & credit global refund service through Western Union Dubai Electricity and Water Authority (DEWA) has launched a new service to enable customers to conveniently collect security deposits and credit refunds from Western Union agent … A variety of scams are covered by this settlement, including: I think I am eligible for a refund. Purchasers can then send the form or receipt and money order to the contact address on the document. ; Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. After the investigation, the plaintiff claims that Western Union determined that the funds were delivered to the correct person and that they had closed the investigation. Your browser does not allow you to contact us from this page because third party cookies are disabled. DOJ is now using that money to provide refunds to people who were tricked into using Western Union to pay scammers. The first round of checks was mailed out on March 11, 2020. In fact, Western Union still has more time to pay all of the $586 million. Thanks for contacting us. A: You can call Western Union toll free helpline @ 1800-81-3399 to cancel the Western Union send transaction with principal refund only. No one re… $15 non-refundable processing fee (money order or check), The original or a clear copy of the original money order, ​The original or clear copy of the original money order receipt. ... simplifies the refund process and allows students to track the status of their payment online. Western Union also agreed to implement a new antifraud program. What kinds of scams are covered by these refunds? Western Union services are not designed for the purchase of any products. Western Union is the largest global cash transfer service. This phone number is (800) 999-9660. They also pretended to be family members in need of cash, or law enforcement officers demanding payment. You can file the claim online. According to the Western Union website, you can request a receipt by email, using the following steps: Where can I get more information about the claims process? Online dating or romance scams – you sent money to someone who created a fake profile on a dating or social networking website. They also pretended to be family members in need of cash or law enforcement officers demanding payment. This mailing includes almost 33,000 checks totaling approximately $147 million. The scammers told people to send money through Western Union. Because of joint investigations by the FTC, the Department of Justice (DOJ), and the U. S. Postal Inspection Service, Western Union agreed to pay $586 million and admitted to aiding and abetting wire fraud. The deadline to file a claim was May 31, 2018. Western Union’s process is similar to MoneyGram’s. Submit the documentation above and the $15 USD non-refundable processing fee payable to WU with a money order or personal check to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. The $153 million is a portion of the money Western Union paid when it reached settlements with the FTC and Department of Justice and agreed to create a strong, anti-fraud program. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. Take the form to be notarized. If your claim was not verified, the letter will provide information on how to apply for reconsideration. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. According to Western Union, a money order purchaser may request a refund by completing and signing a tracing-refund request. The Western Union class action lawsuit claims that when the plaintiff contacted Western Union, he was told that they would investigate what happened. On September 23, 2020, the second round of checks in the Western Union matter will begin mailing. Subsequently, you can initiate a new Western Union send transaction with correct pick up destination via Maybank2u or M2U Mobile app. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. *These documents could include the original store cash register receipt, copies of other money orders or their receipts purchased at the same time, bank statement showing the payment, copies of other money orders purchased for the same purpose and same amount (i.e. Note: it will take up to 30 days for Western Union Australia and New Zealand to respond to your request. Victims shouldn’t get overly excited though. 109,000 people who sent money to scammers through Western Union wire transfers will be receiving refund checks worth about $153 million. Per their office site: Important: Determinations of remission eligibility have not yet been issued. From time to time a money order may be lost, damaged, stolen, or you may change your mind about sending the money order. The settlement covers people who sent money to a scammer through Western Union between Jan. 1, 2004 and Jan. 19, 2017. Your browser's cookies are disabled. If the money order was stolen, please provide a copy of the police report. If your claim was verified, you will receive a check. ALERT: People have reported scam emails about the Western Union refund program. Because of their actions, the company will refund $586 million to affected consumers. Call (800) 999-9660, enter the 11-digit serial number on your money order receipt stub, and then press the pound sign. You'll be able to continue the current Are you trying to secure a refund for a Western Union money order? Here’s an update on the Western Union refund process so far: DOJ will run the refunds process, and the process has not started. ###Do not refresh this page - PREVIEW ONLY. If you completed a blank claim form and didn’t receive a letter about whether your claim was verified, please call the administrator at 1-844-319-2124. Click continue to open this form in a new tab. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. Western Union Financial Services, Inc. P.O. Do not reply to any emails telling you to apply for a refund or that ask you to provide personal information. for better experience. According to an FTC press release, Western Union admitted that their company lacked the necessary “checks and balances” to put a stop to the criminal use of their money wiring services. People who sent money to a scammer through Western Union between January 1, 2004 and January 19, 2017 were eligible to submit a claim. When there is information about how to apply, DOJ will post it on the. The form can be filled out separately or may be completed on the back of the receipt for the instrument. However, if you don’t have the Western Union tracking number, it’s still possible to check on the transfer status so long as you have other details to hand. En Español Abajo. rent or mortgage) . I submitted a claim form but didn’t get a check. Box Q1522, QVB Post Office Sydney NSW Australia 1230. privacy@westernunion.com 1800 173 833. When there is information about how to apply, DOJ will post it on the Western Union Remission site. If so, the Western Union website provides the following information about obtaining a refund without a receipt: “On your computer or mobile device, go to Money Order Research Request form. IE10+ The Western Union remission process allows victims who sent money to a scammer via Western Union to file for a refund. Western Union has agreed to pay a penalty of US$586 million to the United States’ Department of Justice (DOJ) after admitting to aiding and abetting wire fraud. Office of Equal Employment Opportunity and Workplace Inclusion, Reporting Fraud, Waste, Abuse or Mismanagement, What You Need to Know About the Office of the Inspector General, Companies and People Banned From Debt Relief, Statute, Rules and Formal Interpretations, Post-Consummation Filings (HSR Violations), Retrospective Review of FTC Rules and Guides, Other Applications, Petitions, and Requests, Magnuson-Moss Warranty Public Audit Filings, International Technical Assistance Program, Competition & Consumer Protection Authorities Worldwide, Hearings on Competition & Consumer Protection, List a Number on the National Do Not Call Registry, File Documents in Adjudicative Proceedings, Blog: New alert for Western Union refunds, Blog: Western Union settlement: $586 million in refunds, Blog: $586 million Western Union settlement: Be careful about the company your company keeps, Second Round of Refunds, Totaling $147 Million, Sent to Consumers As a Result of Multi-Agency Case Against Western Union, First Round of Refunds Totaling $153 Million Sent to Consumers As a Result of Multi-Agency Case Against Western Union, FTC Alerts Consumers: If Scammers Had You Pay Them Via Western Union, You Can Now File a Claim to Get Money Back, Western Union Admits Anti-Money Laundering Violations and Settles Consumer Fraud Charges, Forfeits $586 Million in Settlement with FTC and Justice Department. Refund checks worth about $153 million are going out to over 109,000 people who sent money to scammers through Western Union wire transfers. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. Advance-fee loan scams – you paid upfront fees but did not get the promised loans. As once the money is paid out, there is no possibility for a refund, knowing your receiver is your responsibility. Western Union does not offer any form of payment protection and is meant only for the quick transfer for of funds to people you know. If you don’t get a check, please call the administrator at 1-844-319-2124. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. The scammers told people to send money through Western Union. RSN™ Special Report: Western Union Remission/Refund Program Update/News. Online or internet scams – you did not receive the items you tried to buy online. You must file a claim by May 31, 2018. More information about the Western Union refund program and its compensation to victims is available on the Western Union remission website at www.westernunionremission.com. The criminals who stole the money either falsely posed as family members in need or offered promises of prize money, job offers, and loans in … For questions about your check or your claim, please call the administrator at 1-844-319-2124. THE PROCESS. This refund program is for people who used Western Union wire transfers to send money to scammers. The Department of Justice (DOJ) plans to provide a way for people to apply for refunds in the future. This is a settlement between the Department of Justice (DOJ) and Western Union, not a case of a company developing a guilty conscience because they aided and abetted wire fraud. Print the form, and then complete and sign it. Please switch to a modern browser like About us A $586 million settlement between the federal government and Western Union wiring service will refund those who were cheated out of their money because of … How to Get Your Western Union Money Order Refund. You will then need to trace the money order or get a refund. Print the form, and then complete and sign it. This is a private Web Site for use only by our clients. © 2020 Western Union Holdings, Inc. All Rights Reserved. Complete, sign and date the money order tracing-refund request on the back of the money order receipt or complete the Money Order Customer Request form. - Changes will not be saved until you hit publish, Complete, sign and date the money order tracing-refund request on the back of the money order receipt or complete the. Western Union GlobalPay allows clients to streamline their payment processes, help reduce errors and payment costs, help and improve cash and risk management. You can track your Western Union money order for free through the Western Union customer service hotline; the company does not offer online tracking. Before filling out forms and paying fees, verify that the money order was cashed by calling 1-800-999-9660. You cannot recover collateral expenses such as Western Union fees, incidental losses, or transfers sent through other companies. Firefox or Back in January 2017, Western Union admitted to helping scammers who stole millions from unsuspecting people. The refund checks will come from “United States v. The Western Union Company.” If you’re in the US, you have to cash or deposit the check within 90 days. Varies The amount you get will probably be a percentage of the amount you lost minus any refund you have already gotten. By clicking on the Get Started button, you agree to abide by the terms and conditions governing this Service. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. The DOJ is using this penalty to provide refunds to eligible people worldwide who were tricked into paying scammers via Western Union. People who get checks in this mailing will get 100% of their verified losses. Chrome, Cancellation & Refund Q: How do I cancel my Western Union send transaction? We anticipate there will be refunds to additional people in the future. Your payment will be based only on the amount of the money transfer. It lets you send and receive funds domestically or internationally from over 200 countries and 500,000 sites in the Western Union network. See terms and conditions for details. Submit it with all available documents* showing you as purchaser, and the $30 USD nonrefundable processing fee to the address listed on the form, by fax 1-720-864-0477, or by email RMO@westernunion.com. Call to Check the Status You can call the Western Union automated help line to determine the status of the money order you've sent. Western Union reached a … If you signed and returned a pre-filled claim form sent to you by the administrator, then you should expect to get a check within the next few weeks. Western Union money orders are a convenient way to send money almost anywhere in the world. Something went wrong! Use the tracking number (MTCN) to find out where your Western Union money transfer is. No one received the cash, prizes or services they were promised. Home . conversation only when you switch back to the current app. Listen to the automated menu prompts and select the option to "Check the Status of a Money Order." If it has been used, you will receive a copy of the cashed money order for your records. Western Union. You will receive a refund if the money order has not been used. Emergency or grandparent scams – you sent money to someone pretending to be a relative or friend in urgent need of money. You’ll need to provide either the sender’s phone number, or the names of both sender and receiver – and also the send or receive amount.² When there is information about how to apply for the first time or provide additional documentation, DOJ will post it on the Western Union Remission site. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. We're sorry for the inconvenience. The Western Union TCPA class action lawsuit settlement includes all Class Members in the United States who received one or more unsolicited text messages sent by or on behalf of Western Union between March 12, 2010 and Nov. 10, 2015. Western Union Business Solutions is a business unit of The Western Union Company. Once DOJ has all of the money – later this year – they’ll open up the process for people to make claims. If you completed a blank claim form, you should receive a letter telling you whether your claim has been verified. 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